Privacy & Legal

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NAVIGATE POWER, LLC PRIVACY POLICY

October 30, 2023

This Privacy Policy (“Privacy Policy”) applies to services provided by Navigate Power, LLC and its affiliates (“we”, “us”, “Company” or “Navigate”), our website, products and other platforms that link to this Privacy Policy (collectively, the “Services”) and explains what information we collect from users of our Services (a “user”, “you”, or “your”), including information that may be used to personally identify you (“Personal Information”) and how we use it. By using the Services, you consent to the data practices described in this Policy.

We reserve the right to change this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by updating the Privacy Policy posted on our website. You should periodically check our website, including this privacy page, for updates. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your Personal Information is subject to the updated Privacy Policy.

Your privacy is important to us and maintaining your trust is a priority. This Privacy Policy informs you that information submitted by you or collected by Navigate may be processed forthe purposes below.

1. Scope Of This Privacy Policy.

This Privacy Policy describes how we collect information when you use Navigate’s websites and other Services that link to this Privacy Policy. It also describes how we use and share such information and explains your privacy rights and choices.

Our Services are intended for a U.S. audience. Navigate Power’s business address is Navigate Power, LLC, 2211 N Elston Ave #208, Chicago, IL 60614. Our email is [email protected].

2. Limitations Of This Privacy Policy?

This Privacy Policy does not apply to companies that are not owned by Navigate, such as third- party websites to which we link online. Please review the privacy policies of other websites and services you visit to understand their privacy practices.

3. Information Collected.

When you visit or use the Navigate Power Services, or otherwise interact with us online, we may collect the following information:

  • Personal information submitted on applications and forms on our website. Types of Personal Information typically include your name, email address, postal address, service address, telephone number, account numbers, contract information, prospective employee information, energy audit information.

4. Use Of Information.

We use the information we collect to:

  • Deliver and improve the Services and your overall user experience.
  • To quote commercially electric and natural gas
  • Manage your account.
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • Ensure your identity and protect the security of your personal and account information from unauthorized access.
  • To compare and verify information for accuracy and update our records.
  • Email, text, message, or otherwise contact you with information and updates about us and the Services available from Navigate.
  • To respond to your comments and questions and provide customer service.
  • To send you information including confirmations, billing and invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Fulfill regulatory requirements
  • Analyze our site usage and enhance the user’s experience:
  • Send marketing communications:

We only use Personal Information that we have about you when we have a legal basis to use such Personal Information under applicable data protection laws. We store your Personal Information as long as it is required to meet our contractual and legal obligations, or if we have a legitimate business need to do so.

5. Sharing Information Navigate Collects

We do not rent, sell, or share your Personal Information with other people or non-affiliated third parties except with your consent or as necessary to complete any transaction or provide any service you have requested or authorized.

To help us provide products and services, we may provide limited access to some of your Personal Information to the following third parties:

  • Partners: Sometimes we collaborate with other organizations to deliver products and services. In these cases, we may share your name, contact information and other details you provided when making an account with our partners.
  • Service Providers: We work with a wide range of third-party providers, notably our database administrators, cloud computing services, advertising services, data analysts, application service providers, bulk SMS services, and other non-governmental organizations.
  • Payment processors: We work with payment processors to help process credit card transactions and other payment methods made through the Services. These payment processors will store certain information about you. Please refer to their privacy policies to learn more about how they use your Personal Information.

Navigate may share your information in different ways as permitted and required by law. For example, we may share your information to (i) respond to requests from our regulators; (ii) respond to a warrant, subpoena, governmental audit or investigation, law enforcement request, legal order, or other legal process; (iii) facilitate a merger, acquisition, sale, bankruptcy, or other disposition of some or all of our assets; (iv) exercise or defend legal claims. We may also share aggregated and de-identified data, such as aggregated statistics regarding product usage, with third parties.

We reserve the right to transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

6. Use of Tracking Technologies

We may automatically receive certain information about you and your device using browser- or device-based tracking technologies described below. These technologies allow us to ensure our services are functioning correctly, improve our services, provide and measure advertisements, and provide personalized content to you.

You can manage how these tracking technologies are used by adjusting your device or browser settings and, in some countries, by selecting your preferences in a consent management solution. In some cases, you can opt out of tracking by our analytics providers by visiting their opt-out pages directly.

Cookies: Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”).

Pixels: Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies on your browser.

Local Storage: Local storage allows data about your browser or device to be stored locally on your browser or device and includes HTML5 local storage and browser cache.

SDKs: SDKs (also known as “software development kits”) are blocks of code, typically provided by our partners, that may be installed in our applications. SDKs may help us understand how you interact with our applications and may collect information about the device and network you use to access our applications, such as the advertising ID associated with your device or information about how you interact with our applications.

The purposes for which we and our partners use cookies and similar technologies generally fall into the following categories:

Strictly Necessary: Examples include carrying out or facilitating the transmission of communications over a network, and technologies that are strictly necessary to provide an online service (e.g., our website or a service on our website).

Functional: Examples include helping ensure our services function correctly, remembering your settings and preferences (such as your language preferences), helping to identify and prevent security risks, or helping us understand and improve our services.

Performance: Examples include collecting information about how you interact with our services and personalizing content for you.

Targeting: Examples include making advertising more relevant and meaningful to you. These may also include “social cookies,” which enable you to share content with your friends on social media platforms, such as Facebook or Twitter.

7. Securing Personal Information

We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The safety and security of your Personal Information also depends on you. If you have an account with us, you are responsible for keeping your membership details confidential. Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your Personal Information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your Personal Information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks. We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of the Services.

8. Children Under 16

The Services are not directed or intended for use by individuals who are under the age of sixteen (16) and we do not solicit nor knowingly collect, maintain or use Personal Information from children under the age of sixteen (16). If you believe that we have unknowingly collected any Personal Information from someone under the age of sixteen (16), please contact us immediately at [email protected] and the information will be deleted. Navigate strictly follows the federal guidelines of the Children’s Online Privacy Protection Act (COPPA), which gives parents control over what type of information is collected online about their children. We are not responsible for the data collection and use practices of nonaffiliated third parties that are linked from our websites. Visit the Federal Trade Commission’s COPPA Website for more information.

9. Choices Regarding Information

You have several choices regarding the use of Personal Information on the Services:

Changing or Deleting Your Personal Data: All users may review, update, correct or delete the Personal Information furnished by a user in their user account (including any

imported contacts) by contacting us at [email protected] or by accessing your user account. For your protection, we may only share and update the Personal Information associated with the specific email address that you use to send us your request, and we may need to verify your identity before doing so. We will try to comply with such requests in a reasonably timely manner. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We may retain an archived copy of your records as required by law or for legitimate business purposes.

Download or Access Personal Information. You can ask us for a copy of your Personal Information and can ask for a copy of Personal Information you provided in machine- readable form by emailing us at [email protected].

Opting Out of Email Communications. We may use some of the information we collect for marketing purposes, including sending you promotional communications about new Company features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of the use of your information for these purposes, please follow the opt-out instructions, such as clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at [email protected] to opt-out. Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our terms of service or privacy policy.

10. Notification of Online Privacy Practices Updates

Navigate’ Privacy Policies may be revised from time to time, so please review them periodically. Any changes will become effective when we post the revised Privacy Policies on the Navigate website (the effective date will be listed at the top of this page).

11. Users Outside the United States.

Our Company is based in the United States. The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

12. Contact Us.

If you have any questions about this Privacy Policy, your Personal Information, or the Services, you can contact us at [email protected].